About
Highly organized Virtual Assistant and Customer Service Professional with 7 years of experience driving operational efficiency and delivering exceptional client support. Expert in streamlining administrative processes, demonstrated by a 30% reduction in scheduling conflicts and a 40% acceleration in document retrieval through digital system optimization. Consistently achieved a 95% customer satisfaction rate by proactively managing high-volume communications and resolving complex issues with a problem-solving mindset.
Work
Firstline Hospital
|Medical Virtual Assistant
Lagos, Lagos, Nigeria
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Summary
Provided comprehensive virtual administrative and customer service support to 20-40 patients daily, managing the full medical billing cycle and ensuring high standards of patient confidentiality and communication.
Highlights
Managed comprehensive patient support for 20-40 daily inquiries, coordinating appointments, prescription requests, and health-related questions while maintaining strict confidentiality.
Oversaw the entire medical billing cycle, achieving a 95%+ claim accuracy rate and processing 80-100 claims monthly.
Reduced claim errors by 20% through meticulous claim preparation and insurance verification, significantly enhancing reimbursement efficiency.
Verified insurance eligibility for over 30 patients weekly, proactively minimizing billing disputes and accelerating payment processing.
Liaised effectively with HMO representatives to resolve pre-authorizations, disputed claims, and outstanding reimbursements, ensuring seamless patient care and financial operations.
Empower Her
|Virtual Administrative Manager
Remote
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Summary
Led virtual administrative operations, providing executive support to the CEO and optimizing digital workflows to enhance organizational efficiency and information management.
Highlights
Optimized the CEO's calendar management, successfully reducing scheduling conflicts by 30% through meticulous planning and proactive coordination.
Managed high-level communications and confidential correspondences, ensuring discretion and professionalism in all executive interactions.
Designed and implemented a Google Drive-based digital filing system, accelerating document retrieval times by 40% and improving overall information accessibility.
Amazik Gold Global Company
|Executive Assistant
Lagos, Lagos, Nigeria
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Summary
Provided comprehensive executive support to a team of 30, managing daily operations, communications, and travel logistics to enhance administrative efficiency and cost-effectiveness.
Highlights
Managed a high volume of 50+ daily emails, ensuring timely and professional communication and effective information flow.
Coordinated daily operational activities and supported a team of 30, improving overall administrative workflow efficiency by 20%.
Orchestrated domestic and international travel arrangements, achieving a 15% reduction in expenses while maintaining high standards of efficiency and comfort.
Mega Asset Managers Ltd
|Customer Service
Abia, Abia, Nigeria
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Summary
Managed multi-channel customer inquiries and fostered strong client relationships, contributing to high satisfaction and cross-functional team alignment.
Highlights
Managed daily customer inquiries across phone, WhatsApp, and email channels, consistently achieving a 95% customer satisfaction rate.
Cultivated long-term customer relationships through proactive follow-ups, gathering crucial feedback for continuous service improvement.
Collaborated effectively with sales, marketing, and product development teams to ensure organizational alignment and maximize productivity.
Hi Class Paper Recycling Company
|Customer Service
Abia, Abia, Nigeria
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Summary
Processed high volumes of customer orders and managed data, contributing to efficient sales operations and workflow optimization.
Highlights
Processed and tracked over 100 weekly customer orders, achieving 40% accuracy and prompt delivery.
Maintained comprehensive order records and performance metrics using Excel and CRM, ensuring data integrity and accessibility.
Generated weekly sales reports and inventory updates, providing critical insights that contributed to streamlined workflow and operational efficiency.
Education
Abia State University
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BSc
Microbiology
Languages
English
Certificates
Key Account Management
Issued By
LINKEDIN LEARNING
Customer Relationship Management (CRM) Certification
Virtual Assistant Program
Issued By
ALX Scholarship
Customer Service: Problem Solving & Troubleshooting
Issued By
LINKEDIN LEARNING
Writing Customer Service Emails
Issued By
LINKEDIN LEARNING
Customer Success Management Fundamentals
Issued By
LINKEDIN LEARNING
Administrative Professional Foundations
Issued By
LINKEDIN LEARNING
Technical Support Fundamentals
Issued By
COURSERA
Skills
Administrative Support
Organization and Time Management, Independent and Remote Workability, Multitasking and Task Prioritization, Adaptability and Flexibility, Administrative Tasks Proficiency, Professionalism and Confidentiality, Attention to Detail.
Customer Service & Communication
Communication Skills, Negotiation Skills, Patience and Empathy, Problem Solving Skills, Customer Service, Marketing and Sales, Gmail, Slack, Microsoft Teams, Zoom, Google Meet.
Office & Productivity Tools
MS Office tools, Google Workspace, Microsoft Office Suite, Dropbox, OneDrive, QuickBooks, Excel.
Project & Workflow Management
Project Coordination and Execution, Asana, Trello, Monday.com, ClickUp, Notion.
CRM & Data Management
Salesforce, HubSpot, CRM & Data Entry.
Scheduling & Travel
Google Calendar, Microsoft Outlook, Calendly, Doodle, Expedia, TravelPerk.